Engagement Rings

• What designs can we choose from?
• I already have a design in mind – can you make it for me?
• What type of setting should I choose?
• What is the difference between Platinum and White Gold?
• What if we don't want a diamond - are there other options?
• We already have the diamond – can you still make the ring?
• I want to surprise her – can you guide me to choosing the right ring?
• Can I buy just the stone and let her choose the ring later?
• I don’t know her finger size – what shall I do?
• How much does an engagement ring cost?
• How long does it take to have a custom made engagement ring made?
• Can I see the ring before the diamonds are set?
• Can I make changes to the design once you have started making my ring?
• Do you provide a guarantee on your engagement rings?

Loose Diamonds & Coloured Gemstones

• What types of precious stones can I choose from?
• Can I view a range of diamonds before selecting one?
• What are the 4 C’s?
• How do I choose the diamond?
• Are all your diamonds independently certified?
• Do you guarantee that your diamonds are conflict free?

Wedding Ring Experience

• What designs can we choose from?
• Is it only plain bands we can make?
• Can we incorporate diamonds and engraving in the rings?
• Will my wedding ring match my engagement ring?
• Will the rings really look perfect if we make them?
• How far ahead should we book?
• How long does it take to make our rings?
• How long does any follow-up work take, e.g. setting of diamonds?
• Do we do everything ourselves?
• Do you need to be creative to do this?
• Is this a group activity?
• How much does it cost?
• Is a deposit required to make a booking?
• When is the balance due?

Custom Made Fine Jewellery

• What types of jewellery do you make?
• I’m looking for ideas for a present – can you help me?
• What can I give her for our wedding anniversary?

Policies

• What types of payment do you accept?
• What is your return policy?
• Do you do lay-by?