Design Change Policy

Our ultimate objective is to make sure that you are happy with your custom made piece of jewellery, whether it is an engagement ring, wedding ring or any other item of fine jewellery.

We recognise that it can be difficult to visualise how the finished piece will look and that some design changes might be required along the way to achieve exactly what you want. For this reason, we give you the opportunity to make small changes to the design before any stones are set, without incurring additional costs.

There are a number of alterations that are included in our service, such as changing the finger size (see our Re-size Policy for further details), making edges more rounded, reducing the width of a ring, etc, however if the changes are significant or the piece has to be remade, you may incur additional charges.

If an item has been finished to the requested specifications, further changes may incur a charge.

Talk to an expert

Sydney: (02) 9223 2006

Melbourne: (03) 9662 3005

Send us a message 

Please enter your details below to ask us a question or to schedule an appointment with one of our jewellers. SYD (02) 9223 2006 MELB (03) 9662 3005
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