Design Change Policy
Our ultimate objective is to make sure that you are happy with your custom made piece of jewellery, whether it is an engagement ring, wedding ring or any other item of fine jewellery.
We recognise that it can be difficult to visualise how the finished piece will look and that some design changes might be required along the way to achieve exactly what you want. For this reason, we give you the opportunity to make small changes to the design before any stones are set, without incurring additional costs.
There are a number of alterations that are included in our service, such as changing the finger size (see our Re-size Policy for further details), making edges more rounded, reducing the width of a ring, etc, however if the changes are significant or the piece has to be remade, you may incur additional charges.
If an item has been finished to the requested specifications, further changes may incur a charge.