Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
Alex is amazing, the whole teams amazing, couldn’t recommend more.
20:51 03 Apr 21
Amazing rings, very fast execution, impeccable service, but most importantly she said "yes". Thank you Alex for letting me include this sublime engagement ring in one of the most important moments of my life.
03:27 03 Apr 21
The team at Larsen are amazing. Rod was able to help me through the whole process of creating a special engagement ring for my Fiancé. I was really happy with the experience and knowledge they provided here that both my Fiancé and I returned to Larsen for our wedding bands. Would highly recommend this small family business to anyone.
21:47 27 Mar 21
Great experience; Alex was helpful and easily contacted throughout the process of ordering my wedding band, and the final product is just stunning. Couldn't be happier with the quality and felt well looked after by the team.
05:50 26 Mar 21
I recently had my wedding ring made up here in the Mokume style – I chose Larsen because I wanted an ethical jeweller – but their service was fantastic and the ring looks incredible. I couldn’t recommend them more highly