Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
We were very happy with the experience at Larsen Jewellery. Fleur was very knowledgeable, worked to our budget and helped us through the process of choosing a design and deciding on the final details. We now have a beautiful customised engagement ring which we are very pleased with. We would highly recommend the service.
03:44 20 Mar 20
Following our engagement, my fiancé and I were looking for a Jeweller who could help design her dream engagement ring. We investigated several options around Melbourne's CBD but settled on Larsen Jewellery because the service felt really genuine and we felt like we would be well looked after by Alex and the team. We have since got our ring made and we absolutely love it. Would definitely recommend Larsen Jewellery for their competitive pricing, great craftsmanship, and wonderful service.
23:06 18 Mar 20
Very supportive and knowledgeable people. Great experience with a brilliant company.
05:46 18 Mar 20
Could not recommend more. I have never bought a piece of jewellery in my life and so decided for my engagement ring and wedding band I wanted to splurge. Other jewellery stores left us feeling nervous and out of our depth. Fleur was beyond amazing, educating us on stones while making the design process exciting and fun. My rings have even more meaning now because we look back on the process so fondly.
05:36 18 Mar 20
Came to Larsen’s for both the engagement and the wedding ring and couldn’t have been a better experience for both of us. After feeling slightly out of place in other jewellery stores, Fleur at Larsen made us feel completely at home through the whole process. Couldn’t recommend higher.