Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
Excellent service - the team have been incredibly helpful
08:05 04 Jul 20
Sarina and the team at Larsen were terrific to deal with and the engagement ring was perfect. I highly recommend them!
07:57 04 Jul 20
Larsen’s jewellery helped me design the most beautiful engagement ring. Sarina was wonderful and captured what I wanted perfectly. I highly recommend this team, they were so lovely, helpful and professional.
03:57 04 Jul 20
We has such a great experience working with Larsen Jewellery and came out with a ring that even more unique and special that we had thought Couldn't be happier!Thanks again
Veronica Van de Vreede
21:40 11 Jun 20
Larsen jewellery have been our jewellers for 7 years. They are attentive, extremely talented and produce gorgeous pieces! Most recently Fleur assisted us in creating a beautiful and sentimental ring which I wear every day !