Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
We went to Larsen’s Sydney store based on the fantastic experience we had at the Melbourne store when creating our wedding rings. We had a similarly great experience with Ornella at the Sydney store and would highly recommend using Larsen when creating your own jewellery.
21:17 17 Jan 21
Rod has now helped us with an engagement ring, wedding band, and eternity band. His understanding throughout each process was unbelievable, and the quality of each ring exceeded my wildest expectations. Thank you so much for an incredible experience and three beautiful rings.
20:04 15 Jan 21
The team at Larsen's made the designing of a custom engagement ring fantastic and both myself and my future wife were ecstatic with the final product. From the first meeting to the final product they made the whole process effortless. Communicating everything you need to know to make the perfect ring. Great quality in both gems and knowledge. Special thanks to both Alex and Jacinta in the Melbourne store for putting their great knowledge and expertise to amazing use.
21:44 12 Jan 21
Bought an engagement ring from Larsen recently, it is fantastic. We came back for the wedding rings and couldn't be happier!
20:30 11 Jan 21
I almost lost my dad last year in a terrible accident. He had a beautiful ring with diamonds that snapped and I wanted to get it made into my wedding band. Fleur was absolutely amazing. She understood the sentimental value this ring had to me and made the perfect ring to match my engagement ring, while using all of my father's ring. Within 5weeks they turned my dads broken ring into a beautiful ring for me. They kept me informed the entire way and I couldn't be happier with the result. I cant wait for our wedding day next week so I can wear this beautiful piece forever. I cant wait to go back and get my 1yr anniversary ring made. I would highly recommend larsens jewellery for any peices you are wanting to make into reality.