Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-Wear Jewellery
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
Please enter your details below to ask us a question or to schedule an appointment with one of our jewellers.
SYD (02) 9223 2006 MELB (03) 9662 3005
Book an Appointment
Want to book a consultation with one of our expert jewellers? Or ask us a question? Send us a message below with your preferred date and time and we will reach out to you to confirm. SYD (02) 9223 2006 MELB (03) 9662 3005
Google Rating
5.0
Larsen Jewellery
5.0
brett burisch
08:44 19 Jul 21
I couldn't such much more about Larsen's and Jarrad than perfect.Like many probably clueless guys trying to choose a surprise engagement ring I went shopping to many many locations around Melbourne for weeks /months . Eventually I stumbled upon the Larsen shop almost accidentally and was immediately welcomed by Jarred who made me feel at ease with the whole process.He helped my choose the perfect ring for my (now wife) and it turned out amazingly. She loved it.So much so that 2 years down the track we just had to come back to Larsen's to get our wedding rings made. By this time we had some challenges around lockdowns and travel due to covid restrictions so most of the work was done online via video calls and a lot of back and forth with the team made so easy and simple.A major draw card for me too was how environmental aware and fair-trade the shop is.Environmental, fair trade, good service, amazing product.
Saliha Gurdag
02:38 14 Jul 21
Thoroughly enjoyed my time at Larsen Jewellery. Alex assisted us to create the ring of our dream!
Paul Witherington
13:42 10 Jul 21
Incredible jewellers who do beautiful work. Honestly couldn’t be happier with the service provided by Alex.
Nick Mitchell
05:55 10 Jul 21
The perfect piece of jewellery came at the end of the thoughtful and diligent work at Larsen's. Larsen's staff helped me at every step of the journey providing genuine care with along with their knowledge to help my ideas form a beautiful ring that will be treasured for a lifetime.
