Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
My partner got my engagement ring from Larsen Jewellery and I couldn’t be happier. It is stunning and I love it so much.
Daniel Del Papa
08:38 30 Aug 20
I recently purchased my partner's engagement ring from Larsen Jewellery and I could not speak more highly of the care and effort that went into designing and making the ring along with the service provided, ensuring all my queries were answered promptly. I had the pleasure of dealing with Fleur whom was extremely helpful in the design process and ensured my vision was brought to life. Her customer service was also second to none keeping me informed with many updates right throughout the process.I would strongly recommend using Larsen Jewellery and will be using them for any related needs going forward.
03:55 29 Aug 20
The team at Larson Jewelery are great! I spoke to them over email about what type of engagement ring I was looking for and Elissa promptly replied, providing ideas and pricing options. She recommended that I came into the store to look at physical rings and discuss the key aspects of picking a diamond. The whole process is very thorough and the team are there to help you pick a ring that works for you and your budget. I would 100% recommend Larson Jewelers, so much so that we went back to them for our Wedding rings even though we moved back to NZ. Thanks team!
04:46 13 Aug 20
This is going to be a little longer, but I want to explain what service I received from larson: I was looking for an engagement ring. I am very specific about what I wanted, and wanted to design my own. I talked with and visited about 40 jewelers who promised me all sorts of things. Alex from Larson always had that extra bit of knowledge he shared with me and the realism to not promise me the world about this ring... Alex straight up told me that some things couldn’t be done the way I had imagined, and he explained with expertise and examples. He went into amazing detail of why I should consider this or that. His suggestions made the ring better. I had researched for months and what he told me was never wrong. With other jewelers, I could tell that they were promising more than what was possible in order to close a sale. Alex made me multiple designs, we had multiple meetings and even though I was possibly the most difficult customer ever, Alex had complete patience with me, explaining every step along the way.Alex is extremely knowledgeable, and I'm sure other jewellers are as well, but the time he took to make sure he knew what I wanted (and I knew what I was getting) was fantastic. The engagement ring turned out amazing, and we went back to Larson for our wedding rings. Again, I compared and checked jewellers (I wanted to go with Larson but wanted to be thorough). There were offers that were cheaper, but the other jewelleries always seemed to "not include" something, or seemed to forget to mention this "extra cost".On closer inspection, Larsen is very reasonably priced for the product, but the service you receive is truly special. We then made our own rings with larson (literally you can do that with a jeweller in a day) and again Alex went beyond my already high expectations. I referred a friend to Larson (after I went with him to about 12 other jewelers in Melbourne) and he confirms my impression. Larson, but especially Alex, is a solid jeweller with prices that are fair and you will get the end product you are hoping for. There are no ugly surprises and their professionalism and standard of work is exceptional. If I could give more stars, I would.Thank you Alex!
00:03 25 Jul 20
Fleur and the entire gang at Larsen in Melbourne are WONDERFUL. They produce the most amazing pieces of jewellery. Fleur worked very closely with my partner (who, although very creative, had no idea about jewellery) to make the most gorgeous engagement ring. He was met with patience, guidance, prompt feedback and responses, and he was always made to feel welcome to make changes or slight tweaks to his original design. When it came to creating my wedding band together, we had the same experience. I wouldn't hesitate to recommend Larsen Jewellery to anyone looking for beautiful custom jewellery!! Thank you Fleur & Larsen Jewellery for the two pieces that I will own for a lifetime!