Larsen Jewellery’s return policy is set out below.
Loose Diamonds, Gemstones and Pearls
Loose diamonds, gemstones and pearls cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We may be able to exchange the stone or pearl for you, but it is entirely at our discretion and will be assessed on a case-by-case basis.
Custom Made Jewellery
Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid. Larsen Jewellery does not offer laybys.
We can however make minor changes to your design, within reason, even after we have started making your piece – for more information see our Design Change Policy.
Ready-to-Wear Jewellery
Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items (or a 12 month credit note can be issued) within 14 days of your purchase, provided the item was bought from our floor stock and is returned in the same condition as when you bought it. Special order items cannot be returned or exchanged.
Wedding Ring Experience
A $300 deposit is payable when booking the Wedding Ring Experience. For cancellations more than four weeks before a booking, this deposit is fully refundable, however for cancellations within four weeks of a booking, the deposit is forfeited.
Google Rating
5.0
Larsen Jewellery
5.0
Patrick Doyle
23:10 15 Feb 20
From the start of the process, Fleur of Larsens helped create the most perfect engagement ring for my partner. My partner was included in the design process and we could not be happier with the ring, diamonds and final design. Fleur's advice was so valuable when deciding on the type of ring we wanted. I would highly recommend Larsens.
Mark Angelo Castro
13:25 09 Feb 20
Great and knowledgeable staff and choices of products.
Kasun Kanangama
22:56 08 Feb 20
The team at Larsen Jewellery are nothing but incredible. When I first came to design and purchase the engagement ring Elissa guided me through the whole process. She explained every aspect and gave me drawing, small mockup and took me through all the diamond settings and variations until I found my perfect design. Elissa is a true asset to your team absolutely fantastic! The quality and finish of the ring was stunning. For the wedding I returned to Larsen and this time was helped by Fleur. This time I had a issue with the time frame that I need the ring made by. But Fleur worked with me and work some miracle magic to get the wedding band made in time. She was supportive as well and really help lift a huge stress off me. I was completely amazing and humbled by your exceptional service Fleur, thankyou! And again the quality of the ring was nothing short of exceptional! Thank you Larsen, you have helped me make my new wife a very happy lady.
Paul Brickley
21:26 04 Feb 20
Great experience at Larsen. Very helpful and patient - nothing was too much trouble. Delighted with the final product.
