After Sales Service

Larsen Jewellery offers a complimentary annual cleaning and inspection service for all our custom-made jewellery and Signature Larsen designs. As part of the inspection, we will check the setting of any gemstones to make sure that they are secure.

The following items are not covered by our complimentary annual service:

  • Our range of ready-to-wear jewellery.
  • Items repaired or modified by someone other than Larsen Jewellery.
  • Items soldered or joined onto a non-Larsen Jewellery item, even if this work has been carried out by Larsen Jewellery.
  • Any jewellery with damage caused by the client that prevents us from offering this service.

You are required to make an appointment when dropping off your piece of jewellery at one of our studios. We would advise you to schedule the drop-off on a weekday, as availability on Saturdays is limited.

We usually need you to leave your piece of jewellery with us for 5 to 10 business days for any services, but in some cases we will be able to do it while you wait.

Polishing, rhodium plating or repairs to your jewellery can be done at the time of your complimentary service. We will advise you of the cost in advance of carrying out those services.


Talk to an expert

Sydney: (02) 9223 2006

Melbourne: (03) 9662 3005

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Please enter your details below to ask us a question or to schedule an appointment with one of our jewellers. SYD (02) 9223 2006 MELB (03) 9662 3005
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