Larsen Jewellery Shipping Policy

Our commitment to delivering a premium experience extends to our shipping services. Please review the following terms and conditions carefully to ensure a smooth and enjoyable shopping experience.

Free Shipping on all online orders

We are pleased to offer complimentary shipping on all online orders. Please note that this offer is applicable only for shipments to residential or commercial addresses; we do not ship to PO Boxes. Additionally, our shipping services are limited to domestic deliveries, and we do not offer international shipping at this time.

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Dispatch and Production Times

Upon placing your order, our dedicated team begins the meticulous process of crafting and preparing your bespoke jewellery. Dispatch and production times vary depending on the type of jewellery piece ordered. Refer to the individual product page for a production time estimate or reach out to your nearest studio for more information.

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Shipping Methods

We proudly partner with Australia Post to provide reliable and secure shipping services for our valued customers.

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Estimated Delivery Times

To ensure transparency and manage expectations, we provide estimated delivery times according to Australia Post’s shipping estimates. Please refer to the table below for an overview of shipping times based on your state.

DestinationStandard Shipping Time
Metro Syd, Mel, Bris, Adel, Perth, Tas1-2 days
Darwin & Katherine3-4 days
Regional2-4 days
Remote4-6 days

Note: The above times are estimates provided by Australia Post and may be subject to change.

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Signature Requirement and Delivery Responsibility

To ensure the security of your purchase, a signature will be required upon delivery. If the delivery is to a work address, please be aware that our responsibility concludes upon obtaining a signature, even if it is not from the customer themselves.

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Insurance and Tracking

All packages dispatched by Larsen Jewellery are fully insured until the point of delivery. We utilize Australia Post’s tracking services, allowing you to monitor the progress of your shipment and ensuring a reliable and transparent delivery process.

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Discreet Packaging

Your parcel will not display any Larsen Jewellery branding to maintain the element of surprise for your special occasion. The sender’s name on the parcel will simply read “Larsen”.

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International Shipping

At this time, we are not able to provide international shipping. We suggest reaching out to one of our studios to discuss alternative arrangements before placing an order.

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Order Pickup Option

For added convenience, online purchasers have the option to pick up their orders from the nearest Larsen Jewellery studio. Please note that the individual collecting the order must present the credit card used for the purchase, valid identification, and a copy of the order confirmation.

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Returns, Resizing, and Annual Servicing

We strongly recommend bringing your jewellery to us in person for returns, resizing, and annual servicing whenever possible. In case shipping is necessary, please contact us in advance to receive detailed instructions on safely shipping the item.

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Return Shipping Charges

While we offer free shipping for delivering online orders, we kindly request customers to cover the shipping charges for returns, resizing, or annual servicing. It is the customer’s responsibility to ensure the safe arrival of the item at Larsen Jewellery. In the rare event of a faulty product or an incorrect order, we will reimburse any shipping costs incurred. Additionally, customers will incur a shipping charge if we need to return the item.

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Contact Us

For any questions or concerns regarding our shipping and delivery policies, please contact your local studio.

These shipping and delivery policies are subject to change without notice. Please check this page regularly for updates.

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Talk to an expert

Sydney: (02) 9223 2006
Melbourne: (03) 9662 3005
Brisbane: (07) 3051 0839
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