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Frequently Asked Questions

Still have questions? We’re happy to answer them! 

This is a surprise, Is your packaging discreet?

Yes, your delivery will arrive in an express post bag as the outer visible packaging. We will not include the word ‘jewellery’ in the sender’s name field, but instead simply write Larsen. We do recommend that you choose an address that is secure and private. Please note that we are unable to ship to a PO box.

What If I don’t know my partners ring size?

If you're unsure what size to select and the ring is a surprise, we recommend contacting your nearest studio for assistance by phone or email. We have a few suggestions on how to sneakily measure finger size and we are pretty good at guessing based on photographs too. If the ring is not a surprise, we can offer advice to help you to correctly measure your size. Don’t forget we include one free resize, so you or your partner can come in and get the ring fitted properly. For more information, read our finger size guide.

Does my order come with a guarantee?

Larsen is dedicated to providing high quality jewellery that can be treasured for a lifetime. All our pieces are carefully designed for optimal strength, durability and of course beauty and are carefully crafted by expert jewellers in our Melbourne and Sydney studios. We proudly offer a lifetime guarantee on all of our pieces, so you can order with confidence. To find out what else makes Larsen different, click here.

Can I speak to someone at the studios about my order?

Of course! Just because you’re ordering online, doesn’t mean you can’t connect with a real jeweller. Whether you’re ordering a custom piece from a studio or ordering from the Larsen Signature range online, our jewellers are always here to support you, answer questions and keep you updated on your order progress. You will have your own personal jeweller that will look after everything you need. Have a question or want to speak to someone? Give us a call on (02) 9223-2006 for Sydney or (03) 9662-3005 for Melbourne.

Talk to an expert

Sydney: (02) 9223 2006

Melbourne: (03) 9662 3005

Brisbane: (07) 3051 0839

Send us a message 

Please enter your details below to ask us a question or to schedule an appointment with one of our jewellers. SYD (02) 9223 2006 MEL (03) 9662 3005 BNE (07) 3051 0839
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Book an Appointment

Want to book a consultation with one of our expert jewellers? Or ask us a question?
Send us a message below with your preferred date and time and we will reach out to you to confirm. SYD (02) 9223 2006 MEL (03) 9662 3005 BNE (07) 3051 0839
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